Support

Fable Help

Help with Fable, including subscriptions, syncing, permissions, and general troubleshooting. If you need support, get in touch and include as much detail as you can.

Contact support

Email: jack_mcguire3@icloud.com

When reporting an issue, it helps to include your device model, iOS version, app version, and a short description of what happened.

What Fable is

Fable is a privacy-first journaling app designed to help you capture moments through text, voice, photos, and timelines.

How your data works

Fable is built to be local-first. Your content is primarily stored on your device, with optional iCloud sync where supported.

Common help topics

Subscriptions and Fable Pro

If you have an active subscription but Pro features are not unlocked, first try using the restore purchases option in the app settings.

Subscriptions are managed through your Apple ID. Billing, cancellations, and refunds are generally handled by Apple.

iCloud sync

If sync is enabled, make sure you are signed into iCloud on your device and that iCloud is available and working normally. Sync can take a little time to settle across devices.

Microphone or speech issues

If voice capture or speech features are not working, check that microphone and speech-related permissions are enabled for Fable in your iPhone settings.

Photos access

If you cannot attach photos, check that photo permissions are enabled for Fable in your device settings.

Troubleshooting steps

  1. Close and reopen Fable.
  2. Check that your iPhone is running an up-to-date version of iOS.
  3. Make sure Fable is updated to the latest version from the App Store.
  4. Check your permissions for photos, microphone, speech, and iCloud if relevant.
  5. Use the restore purchases option if you are having subscription access issues.
  6. Restart your device and try again.

When contacting support

Please include:

  • your device model
  • your iOS version
  • the Fable app version
  • a description of the problem
  • what you were doing just before the issue happened
  • screenshots if they help explain the issue

Account and payments

Fable does not provide its own separate account system for users. Purchases and subscriptions are handled through Apple.

For billing problems, payment method updates, cancellations, or refund requests, you may need to manage those through Apple’s services directly.

Privacy

Fable is designed to be privacy-first. For more information about how data is handled, please refer to the Fable Privacy Policy on the relevant privacy page you host alongside this support page.